Privacy Policy

1. Information We Collect

We may collect information you provide when placing an order or contacting support, including your name, phone number, email address, delivery details, and information needed to assist with your order.

2. Order Information

Information connected with an order may include selected products, quantities, delivery details, order status, and communication records. This information helps us organize orders and provide relevant customer assistance.

3. How We Use Information

Collected information may be used to process orders, arrange delivery, respond to questions, provide order updates, manage returns, resolve issues, and improve the overall shopping experience.

4. Cash on Delivery

Cash on Delivery is the only payment method available. We do not request or process online card payments for orders. Payment is collected when an eligible order is delivered.

5. Customer Communications

We may use the contact information provided with an order to communicate about order confirmation, delivery status, product availability, returns, support requests, or other information directly related to your purchase.

6. Information Sharing

Information may be shared only when necessary to process an order, arrange delivery, provide customer support, handle returns, or meet applicable operational requirements. Information is not provided for unrelated purposes.

7. Data Protection

We take reasonable measures to protect personal information from unauthorized access, inappropriate use, alteration, or loss. Access to customer information is limited according to operational responsibilities and requirements.

8. Information Retention

Personal information may be retained for as long as reasonably necessary to manage orders, customer support requests, returns, records, and other legitimate operational requirements associated with providing services.

9. Customer Choices

You may contact customer support regarding the personal information associated with your orders. Requests may include asking about available information, correcting inaccurate details, or addressing an information-related concern.

10. Accuracy of Information

Customers are encouraged to provide accurate and current information when placing orders or contacting support. Accurate details help prevent communication problems, delivery issues, and unnecessary delays.

11. Promotional Communications

If promotional communications are offered, they will be handled according to the available communication preferences. Order-related messages may still be necessary to provide information about purchases and delivery.

12. Children

Our services are intended for general customers who can legally place orders. We do not knowingly request unnecessary personal information from children, and concerns may be directed to customer support.

13. Policy Updates

This policy may be updated when practices, services, or operational requirements change. Any updated version will describe how personal information is handled under the revised practices.

14. Third-Party Services

Where external service providers assist with delivery or order-related operations, they may receive information necessary to complete their assigned service. They are expected to handle such information appropriately.

15. Contact

For questions or requests concerning personal information, order details, communications, or data handling, please contact customer support with sufficient information to help identify and review your request.

Terms & Conditions

1. Acceptance

By accessing or using our shopping services, you agree to follow these terms and the conditions that apply to product purchases, orders, delivery, returns, cancellations, and other available services.

2. Product Information

Product descriptions, images, specifications, sizes, quantities, and availability are provided for general shopping information. Customers should review the available product details carefully before placing an order.

3. Product Availability

Products are offered subject to availability. An item may become unavailable before an order is processed, and we may contact you when changes to product availability affect your order.

4. Orders

Orders are placed after the required product and delivery information has been submitted. An order may be reviewed before processing, and additional information may occasionally be requested.

5. Payment Method

Cash on Delivery is the only payment method currently available. Payment is collected when an eligible order reaches the provided delivery address. No online payment is required when placing an order.

6. Pricing

Product prices and availability may change from time to time. The applicable price shown when an order is placed will be used for processing, subject to availability and order confirmation.

7. Shipping & Delivery

Delivery times are estimates and may vary depending on product availability, delivery location, and logistics conditions. Delays may occasionally occur due to circumstances outside the service team's control.

8. Order Changes

Requests to change product quantities, delivery information, or other order details should be submitted as soon as possible. Changes may not be possible after an order enters processing.

9. Cancellations

Cancellation requests should be submitted promptly after placing an order. A cancellation may not be available once the order has entered processing, preparation, or delivery.

10. Returns

Eligible products may generally be returned within 7–14 calendar days after delivery. Items should be unused, complete, and returned according to the applicable product and return requirements.

11. Refunds

Approved refunds are reviewed after the returned product is received and inspected. Since Cash on Delivery is the only payment method, customer support will provide the applicable refund arrangement.

12. Product Restrictions

Certain products may have specific purchase, return, handling, or usage requirements. Customers are responsible for reviewing the information provided with individual products before completing an order.

13. Customer Responsibilities

Customers should provide accurate contact and delivery information when placing an order. Incorrect or incomplete information may affect order processing, communication, or successful delivery.

14. Limitation of Liability

To the extent permitted by applicable requirements, responsibility for an order is limited to the relevant purchase and available remedies. Circumstances outside reasonable control may affect delivery or service.

15. Contact & Support

For questions regarding products, orders, Cash on Delivery, delivery, cancellations, returns, or refunds, customers may contact support. Please provide relevant order information so the request can be reviewed.

Return & Refund

1. Return Window

Eligible products may be returned within 7–14 calendar days after delivery. Items should remain unused, complete, and in their original packaging when submitted for return.

2. Product Condition

Returned products should be in suitable condition for inspection. Original packaging, included accessories, labels, and other supplied materials should be included whenever applicable.

3. Return Eligibility

Return eligibility depends on the product category, condition, and applicable return requirements. Some products may have specific conditions that differ from standard return arrangements.

4. Non-Returnable Products

• Gift cards and digital vouchers
• Perishable food and beverage products
• Opened or used personal care products
• Digital products and downloads
• Products marked as final sale

5. Return Request

To request a return, contact customer support with your order details, the product information, and the reason for the request so the applicable return requirements can be reviewed.

6. Return Instructions

After reviewing a return request, customer support will provide the applicable instructions. Customers should follow those instructions carefully and package the product appropriately before sending it back.

7. Damaged Products

If a product arrives damaged, contact customer support as soon as reasonably possible. Provide the relevant order information and a description of the issue for review.

8. Incorrect Products

If you receive an incorrect product, contact customer support with the order details and product information. The request will be reviewed and appropriate next steps will be provided.

9. Refund Review

Returned products may be inspected before a refund is approved. The condition of the product and compliance with the applicable return requirements will be considered during the review.

10. Refund Processing

Approved refunds are processed after the returned product has been received and reviewed. Processing time may vary depending on the return and the applicable resolution.

11. Cash on Delivery

Cash on Delivery is the only payment method currently available. Payment is collected when an eligible order is delivered, with no online payment required when placing the order.

12. Refund Arrangements

Because orders are paid through Cash on Delivery, customer support will provide the applicable refund arrangement for approved returns and explain the steps required to complete it.

13. Return Shipping

Return shipping arrangements may vary according to the reason for return and product category. Customer support will explain any applicable return shipping requirements before the return is completed.

14. Order Information

When requesting a return or refund, provide accurate order information to help the support team identify the purchase and review the request without unnecessary delays.

15. Support

For questions about returns, refunds, damaged products, incorrect items, or Cash on Delivery orders, contact customer support. The team will review your request and provide relevant assistance.